Send people to different questions based on their answers
Build your first branching rule: If an answer is X, go to question Y. Everyone else continues as normal.
Where to find it: LogicBranching
Capture and route leads · step 1 of 7Next: Tags: label responses automatically →
Say you ask Are you a current customer? Customers should skip to the support questions, and everyone else should continue to the sales questions.
- Open the question's logicIn the Logic tab, click the question on the Map. Or open Branching and choose it under Edit logic for.LogicBranching
- Add a ruleClick + Add rule. A rule reads If … Then …
- Set the conditionUnder If, pick the question, a comparison and an answer: Are you a current customer? equal to Yes.
- Choose where to goUnder Then, choose Go to and pick the question, e.g. What do you need help with? You can pick any later question or an ending.
- Decide what everyone else doesAll other cases go to is the next question unless you change it.
- Save and testClick Save, then Preview and try both answers.
How a question's rules work
- Rules are checked top to bottom. The first rule that matches wins. See Rule order.
- If no rule matches, the person goes to All other cases go to.
- A question without rules simply continues to the next question.
- Always go to sends everyone to the same place, whatever they answered.
Can I jump backwards?
Yes, but take care: going back to an earlier question can create a loop. The live assessment stops following a jump after 10 visits, and Check warns you about loops.
My rule doesn't seem to work.
Open Logic → Check. It explains every rule that never applies. Check that a rule above isn't matching first.