NPS and customer feedback survey

1. 1
   Ask the NPS question

   How likely are you to recommend us to a friend? (0-10). See Scale questions.
2. 2
   Branch on the score

   0-6 → What disappointed you? · 7-8 → What would make it a 10? · 9-10 → What do you love most?
3. 3
   Ask promoters for a review

   On the promoters' ending, add a CTA button to your review page.
4. 4
   Alert your team about detractors

   Automation: Only for people who match… the NPS answer is at most 6 → email your support lead with the answers.
5. 5
   Know who answered

   Add a hidden field like customer_id to the link you send, so every response is tied to an account.

In Results → Summary, the NPS chart shows the spread. Segment by plan or region to see who's happiest.