Refund Policy

MarketKloud subscriptions are sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes payments and refunds, and its buyer terms apply alongside this policy.

1. Try before you pay

Every paid plan starts with a 14-day free trial, with no card needed, and the Free plan is free forever. You only pay when you choose to subscribe.

2. 14-day refund on new subscriptions

If a new subscription isn't right for you, ask for a refund within 14 days of your first payment and we'll refund that payment in full. The same applies within 14 days of the first payment of a yearly plan, including when you move from monthly to yearly.

3. Renewals and cancelling

Subscriptions renew automatically. You can cancel at any time from Plan & billing; your plan stays on until the end of the period you've already paid for, and the workspace then moves to the Free plan without losing anything you've built. Renewal payments, and the unused part of a period after you cancel, aren't refunded, except where the law where you live says otherwise or a renewal was charged in error.

4. Changing plan

Moving up a plan charges the difference for the rest of the current period straight away; moving down credits the difference against your next payment. Neither is refunded as cash.

5. How to ask for a refund

Email hello@marketkloud.com with the email address on your account, or contact Paddle through paddle.net, where you can also find your receipt. Approved refunds go back to the card or PayPal account you paid with, usually within 5 to 10 working days.