Choose which answer goes into which CRM field
Field mapping for HubSpot, GoHighLevel and ActiveCampaign, plus tags, notes and what happens when something fails.
Where to find it: IntegrationsAppsCRMField mapping
MarketKloud fills in the mapping from your question types: an Email question goes to the email field, a Full Name to first and last name, and so on. Change any row in Field mapping:
- Standard fields are the CRM's built-in ones: email, phone, first name, company…
- Custom fields from your CRM are listed too.
- A hidden field can fill a CRM field, e.g.
lead_sourcefrom the link.
When something can't be sent
- Waiting: the CRM was briefly unavailable. It will retry automatically.
- Couldn't: the CRM refused this one response (e.g. no email given). The reason is shown. Fix the mapping if needed, then use Send now.
- A tag or note that fails is shown as a warning. The contact itself was still saved.